Terms of Use

1. Eligibility and Acceptance

By accessing or using the website, portal, documentation, or Services, you accept these Terms of Use and applicable subscription terms. If you do not agree, do not access or use the Services. The Services are intended for business use by adults and organizations.

2. Accounts and Credentials

You must provide accurate account information and protect your credentials. You may not share credentials, allow unauthorized access, or use another person's account.

3. Permitted Use

Subject to all applicable terms, you may use the Services solely for authorized business purposes related to your organization's carrier-selection diligence, policy application, exception approvals, decision history, evidence-file organization, and related workflows.

4. Prohibited Conduct

You may not use the Services for illegal, deceptive, harmful, abusive, privacy-invasive, or unauthorized purposes; access another customer's data; reverse engineer or scrape the Services; upload malware; circumvent controls; use outputs as a substitute for legal, safety, insurance, claims, compliance, or operational judgment; or misrepresent that DispatchDiligence approves, promises outcomes for, or rates a carrier.

DispatchDiligence may, at its sole discretion and without prior notice, remove, refuse, or disable access to any content that it reasonably believes is offensive, unlawful, infringing, abusive, or otherwise objectionable or in violation of these Terms, and may suspend or terminate any account used in violation of these Terms. DispatchDiligence has no obligation to monitor, screen, or review any content, and no failure or delay in removing any content creates any duty or liability to any person.

5. Customer Content

You are responsible for the information you submit, upload, connect, import, or make available. You represent that your organization has the rights, permissions, consents, and authority required for DispatchDiligence to process that information as part of the Services.

Removal or disabling of content from display under Section 4 does not alter, and is never a means of altering, any record-integrity or retention rule that applies to compliance records within the Services; records governed by those rules are preserved and superseded only as the applicable agreements provide.

6. Intellectual Property

The website, portal, Services, software, workflows, templates, documentation, user interfaces, designs, and other provider technology are owned by DispatchDiligence or its licensors. No rights are granted except the limited right to use the Services as authorized.

If you believe material available through the Services infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c)(3) to jeff@getdispatchdiligence.com, Attention: Copyright Notices. DispatchDiligence responds to valid notices, which may include removing or disabling access to the identified material.

7. Product-Specific Disclaimer

DispatchDiligence is a recordkeeping, workflow, and evidence-file system. It is not a carrier approval system, safety-rating agency, law firm, insurer, broker, carrier, freight forwarder, or government agency. DispatchDiligence does not provide legal advice, safety advice, insurance advice, or motor carrier safety fitness determinations.

8. Disclaimers and Liability

To the maximum extent permitted by law, the website, portal, documentation, Services, outputs, and content are provided as is and as available, subject to any express commitments in a signed Order Form or subscription agreement. DispatchDiligence does not promise compliance, claim avoidance, premium changes, or litigation outcomes.