Legal
Terms of Use
These Terms of Use apply to websites, portals, documentation, online interfaces, and user-facing access points operated by Dispatch Diligence Inc. d/b/a DispatchDiligence. They supplement applicable customer agreements and Order Forms.
1. Eligibility and Acceptance
By accessing or using the website, portal, documentation, or Services, you accept these Terms of Use and applicable subscription terms. If you do not agree, do not access or use the Services. The Services are intended for business use by adults and organizations.
2. Accounts and Credentials
You must provide accurate account information and protect your credentials. You may not share credentials, allow unauthorized access, or use another person's account.
3. Permitted Use
Subject to all applicable terms, you may use the Services solely for authorized business purposes related to your organization's carrier-selection diligence, policy application, exception approvals, decision history, evidence-file organization, and related workflows.
4. Prohibited Conduct
You may not use the Services for illegal, deceptive, harmful, abusive, privacy-invasive, or unauthorized purposes; access another customer's data; reverse engineer or scrape the Services; upload malware; circumvent controls; use outputs as a substitute for legal, safety, insurance, claims, compliance, or operational judgment; or misrepresent that DispatchDiligence approves, promises outcomes for, or rates a carrier.
5. Customer Content
You are responsible for the information you submit, upload, connect, import, or make available. You represent that your organization has the rights, permissions, consents, and authority required for DispatchDiligence to process that information as part of the Services.
6. Intellectual Property
The website, portal, Services, software, workflows, templates, documentation, user interfaces, designs, and other provider technology are owned by DispatchDiligence or its licensors. No rights are granted except the limited right to use the Services as authorized.
7. Product-Specific Disclaimer
DispatchDiligence is a recordkeeping, workflow, and evidence-file system. It is not a carrier approval system, safety-rating agency, law firm, insurer, broker, carrier, freight forwarder, or government agency. DispatchDiligence does not provide legal advice, safety advice, insurance advice, or motor carrier safety fitness determinations.
8. Disclaimers and Liability
To the maximum extent permitted by law, the website, portal, documentation, Services, outputs, and content are provided as is and as available, subject to any express commitments in a signed Order Form or subscription agreement. DispatchDiligence does not promise compliance, claim avoidance, premium changes, or litigation outcomes.