DispatchDiligence

FAQ

Questions buyers, counsel, and operators ask first.

One consolidated reference for Montgomery, the Carrier Selection File, pricing, data ownership, retention, and policy handling.

Questions 1-5

Montgomery and ordinary care

1. What did the Montgomery ruling actually change?+

A unanimous 2026 Supreme Court ruling, Montgomery v. Caribe Transport II, held that the FAAAA preemption defense no longer bars safety-related negligent-selection claims against brokers of this type. The standard is now ordinary care in how carriers are selected.

2. Can my company really be sued over a carrier's accident?+

Montgomery dealt specifically with freight brokers, and its holding does not extend to shippers. That said, shippers may face similar liability arguments as the law develops, particularly companies that select carriers themselves while having access to public safety data. This is a potential risk to watch, not settled law.

3. We vet carriers at onboarding. Isn't that enough?+

Onboarding proves what was known months ago. The duty attaches to the load, and carrier safety profiles can drift. The question is not only whether a carrier was vetted once; it is what was known on the day the load was tendered and whether that record can be proved.

4. Doesn't our contract and the carrier's insurance protect us?+

Indemnification transfers cost, not liability, and it is only worth what the carrier can pay. Insurance responds after a loss; it does not create the contemporaneous evidence that defends the selection.

5. Does using DispatchDiligence mean we cannot be sued, or that we would win?+

No. A product cannot stop someone from filing a claim or promise a result. DispatchDiligence helps put the record in a stronger evidentiary position: contemporaneous proof that an organization set a carrier-selection policy and applied it to the load in question.

Questions 6-12

Product and evidence file

6. Do you approve carriers or tell us who is safe?+

No. DispatchDiligence does not approve carriers, score them with AI, or set your standard. You set your own policy. The product produces objective evidence that you applied it, load by load.

7. Is this AI deciding which carriers are safe?+

No. The evidence path is fully deterministic: no AI, no black-box scoring. Every flag has a named rule, a source field, and a plain-language reason.

8. What exactly is a Carrier Selection File?+

One file per load, created before it moves. It contains a timestamped snapshot of current public FMCSA records available at the time of check, the versioned policy that was applied, the result, and the documented human decision, sealed with a cryptographic fingerprint into a permanent, time-stamped record that can't be quietly rewritten.

9. What does a record no one can quietly rewrite mean?+

Every file is digitally sealed with a SHA-256 fingerprint, anchored with an RFC 3161 timestamp, and preserved as a permanent, time-stamped record that can't be quietly rewritten, so later alteration leaves a visible trace. The technical term is tamper-evident.

10. What happens when we need to use a carrier that does not pass our policy?+

That is the Controlled Proceed workflow. Instead of a silent workaround, the system requires a structured reason, named approver, load-specific justification, and compensating controls before the load moves.

11. How is this different from RMIS, Highway, Carrier411, or a TMS compliance module?+

Those tools can help vet carriers and manage data. DispatchDiligence is focused on producing a policy-anchored evidence record of your own selection decision at dispatch. Checking a carrier is not the same as proving how the decision was made.

12. How much work is this for dispatchers?+

The dispatcher enters the DOT or MC number; the system handles the snapshot, policy evaluation, green light, escalation, or stop decision. Batch CSV upload can flag a week's carriers before coverage begins.

Questions 13-16

Pricing, data, and retention

13. What does it cost?+

The public entry tier is $250 per month for 0-500 monthly loads. Everything above that band starts with a pricing conversation while larger broker, shipper, and enterprise discussions are live. DispatchDiligence is never priced per carrier check.

14. Who owns and sees our data?+

You do. Your policy, selections, and evidence files are yours. DispatchDiligence does not resell customer data, and records are exportable.

15. How long are evidence files kept?+

Seven years by default, matched to the litigation horizons that matter in transportation, with the policy version that was in force preserved alongside every file.

16. Can we run different policies for different shippers?+

Yes. A house policy can sit beside shipper-specific policies. When a load uses a shipper-specific requirement, the evidence file reflects that policy choice.

Request a demo

Need to walk through one question with your own policy?

Bring your policy, your workflow, and one real carrier-selection scenario. We will show the record the product creates before a load moves.

Request a Demo