Legal
Privacy Notice
Version 1 - June 30, 2026
This Privacy Notice explains how Dispatch Diligence Inc. d/b/a DispatchDiligence collects, uses, discloses, and protects personal information.
Scope and Roles
This Notice applies to personal information DispatchDiligence processes for its own business purposes, including website visitors, prospects, customer representatives, authorized users, reseller contacts, vendor contacts, support communications, events, marketing, billing, security, and account administration.
Information We May Collect
We may collect identifiers and contact details, account and authentication information, commercial and relationship information, usage and device information, communications, and business data submitted to the Services as Customer Content.
Purposes of Use
We use information to provide, operate, maintain, secure, troubleshoot, and improve the Services; create accounts; authenticate users; administer subscriptions; generate and export Evidence Files as directed by customers; communicate about services; process orders; analyze usage; protect rights and security; comply with law; and manage disputes.
AI, Analytics, Aggregated Data, and Training
We may use feedback and aggregated, anonymized, or de-identified data for analytics, product improvement, benchmarking, industry insights, and service development where the data does not identify a customer, specific load, specific claim, specific carrier, individual, or other confidential customer-specific information. We do not use Customer Content to train or improve a publicly available foundation model or general-purpose AI model unless the customer expressly agrees in signed writing or the data has been aggregated and de-identified.
Disclosure
We may disclose personal information to service providers, subprocessors, resellers or channel partners, customer administrators, professional advisors, auditors, insurers, financing sources, business diligence recipients under confidentiality obligations, law enforcement or regulators when required, and successors in corporate transactions.
Cookies and Similar Technologies
We use necessary cookies and similar technologies for site operation, pilot access, authentication, security, preferences, diagnostics, and service reliability. We do not currently use third-party advertising pixels on the public website.
Security and Retention
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. We retain personal information for as long as reasonably necessary for the purposes described in this Notice, to provide Services, comply with law, resolve disputes, enforce agreements, maintain security logs, and support business records.
Privacy Choices and Rights
Depending on your location and relationship with DispatchDiligence, you may have rights to access, correct, delete, obtain a copy, opt out of certain processing, limit certain sensitive-data uses, object to or restrict certain processing, withdraw consent, and appeal a privacy-request decision.
Contact: jeff@getdispatchdiligence.com.